Terms Of Service

COMPOZURE LLC

Last Updated: April 12, 2026

 

Welcome to Compozure! Compozure provides virtual and in-home personal services, making life’s to-dos stress-free. 

 

PLEASE READ THIS TERMS OF USE AGREEMENT (“AGREEMENT”) CAREFULLY. THIS AGREEMENT IS A LEGAL CONTRACT BETWEEN YOU AND COMPOZURE.

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SECTION 13 OF THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION WHICH REQUIRES THAT MOST DISPUTES BETWEEN THE PARTIES BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS, AND NOT BY WAY OF CLASS, COLLECTIVE, OR REPRESENTATIVE ACTIONS IN COURT. BY ENTERING INTO THIS AGREEMENT, YOU ACKNOWLEDGE AND AGREE TO THESE TERMS. PLEASE REVIEW SECTION 13 CAREFULLY FOR ADDITIONAL DETAILS REGARDING THE ARBITRATION PROCESS AND YOUR RIGHT TO OPT OUT, IF APPLICABLE.

 

By accessing or using compozure.co directly, or through any other website with a link to this Agreement (“Website”), registering an account or accessing or using any content, information, services, features, or resources available or enabled via the Website (collectively, the “Platform”), or taking any action to signify your acceptance of this Agreement, you: (1) agree to be bound by this Agreement and any future amendments and additions to this Agreement as published through the Platform; (2) represent you are of legal age in your jurisdiction of residence to form a binding contract; and (3) represent that you have the authority to enter into this Agreement personally. The term “you” refers to the individual identified as the user when you register on the Website, whether as a “Platform User” or “Service Provider” (as defined in Section 1 below). Except as otherwise provided herein, if you do not agree to be bound by this Agreement, you may not access or use the Platform.

 

Third Parties

 

This Agreement governs the relationship between Compozure and the registered Platform User. If you authorize or permit any third party — including household members, guests, or other individuals — to be present during or benefit from any Services booked through your Account, you represent that you have the authority to bind such individuals to the terms of this Agreement, including all disclaimers and limitations of liability set forth herein. Compozure’s liability to any such third party shall be no greater than its liability to you under this Agreement. You agree to indemnify and hold the Compozure Parties harmless from any claims brought by such third parties arising out of or related to the Services.

Your use of the Platform is also subject to any additional terms, conditions and policies that we separately post on the Platform and any agreements that you have separately executed with Compozure (“Supplemental Terms”) which are incorporated by reference into this Agreement. To the extent there is any conflict between this Agreement and the Supplemental Terms, the Supplemental Terms will control with respect to the subject matter of such agreement.

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Subject to Section 2.1 of this Agreement, Compozure reserves the right to modify this Agreement or its policies relating to the Platform at any time, effective upon posting of an updated version of this Agreement or any applicable Supplemental Terms on the applicable Platform. You should regularly review this Agreement, as your continued use of the Platform after any such changes constitutes your agreement to such changes.

 

1. How the Compozure Platform Works

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The Platform facilitates connections between households or businesses (“Platform Users”) seeking independent professional service providers (each, a “Service Provider” and collectively, the “Providers”) seeking to provide virtual or in-home experiences (the “Services”). The Providers, operating virtually or in-home, provide Services such as:

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• At-Home Weekly Meal Prep (personal cheffing)

• Private Chef Party & Event services

• Personal Assistance (virtual and in-person)

• Interior Design

• Personal Styling

• Home Cleaning

• Housekeeping / House Management

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Platform Users can book Services through the Platform (“Booking”). Each instance of a Service in an automatically renewing Service program, such as Weekly Meal Prep Service, shall be treated as a separate Booking for the purposes of this Agreement. Compozure’s responsibilities to Platform Users are limited to logistics, billing, and Service Provider procurement.

 

PLEASE NOTE THAT THE PLATFORM IS INTENDED TO FACILITATE THE CONNECTION OF PLATFORM USERS AND PROVIDERS FOR THE PURPOSES OF ARRANGING PERSONAL SERVICES THROUGH THE WEBSITE, BUT YOU AGREE THAT COMPOZURE HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY SERVICE PROVIDER EXPERIENCE OTHER THAN AS EXPRESSLY SET FORTH IN THIS AGREEMENT. ANY SERVICES ARE PROVIDED BY SERVICE PROVIDERS AND NOT BY COMPOZURE, AND PLATFORM USERS ACCEPT SERVICES AT A PLATFORM USER’S OWN RISK. PLATFORM USERS ARE SOLELY RESPONSIBLE FOR OBTAINING INSURANCE COVERAGE SUFFICIENT TO PROTECT THEMSELVES AND THEIR HOMES.

 

PROVIDERS ARE NOT EMPLOYEES, PARTNERS, REPRESENTATIVES, AGENTS, JOINT VENTURERS, OR FRANCHISEES OF COMPOZURE. COMPOZURE DOES NOT PERFORM THE SERVICES AND DOES NOT EMPLOY OR ENGAGE PROVIDERS TO PERFORM SUCH OBLIGATIONS. USERS HEREBY ACKNOWLEDGE THAT COMPOZURE DOES NOT SUPERVISE, DIRECT, CONTROL OR ACCEPT ANY RESPONSIBILITY FOR SERVICES BUT MAY MONITOR AND FACILITATE SERVICES MADE THROUGH THE PLATFORM.

 

Expert Vetting

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We strive to maintain a high standard of quality across our professional network and employ a multi-step vetting process. This process may include an introductory interview, a live skills demonstration, and reference checks spanning both personal and professional contacts. Where applicable, we seek to review relevant training, credentials, professional practices, and in-home conduct as part of our evaluation.

We may also utilize third-party screening services to conduct criminal background checks, where available and appropriate. On an ongoing basis, we generally expect professionals to maintain applicable liability insurance and any role-specific certifications or licenses required for their service area; however, verification of such materials may occur periodically and may not be continuous. Compozure does not guarantee the accuracy or completeness of any vetting outcome, and makes no representations or warranties as to the conduct or qualifications of any Service Provider.

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YOU UNDERSTAND THAT COMPOZURE MAY, BUT IS NOT OBLIGATED TO, CONDUCT CRIMINAL BACKGROUND CHECKS OR EVALUATE THE CREDENTIALS OF ANY PLATFORM USER OR SERVICE PROVIDER. COMPOZURE MAY, BUT IS NOT OBLIGATED TO, INQUIRE INTO THE BACKGROUNDS OF ITS PLATFORM USERS OR SERVICE PROVIDERS OR ATTEMPT TO VERIFY THE STATEMENTS OF ITS PLATFORM USERS OR CHEFS. COMPOZURE MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OF PLATFORM USERS OR SERVICE PROVIDERS. COMPOZURE RESERVES THE RIGHT TO CONDUCT ANY CRIMINAL BACKGROUND CHECK OR OTHER SCREENINGS (SUCH AS SEX OFFENDER REGISTER SEARCHES) AT ANY TIME AND USING AVAILABLE PUBLIC RECORDS.

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Geographic Coverage

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Compozure currently provides in-person services in and around New York City within a 100-mile radius, including Long Island, Westchester County, Connecticut, and New Jersey. Whether we can service your specific area is at our sole discretion upon booking.

Virtual services (excluding personal cheffing and home cleaning) are available across the USA. If you are unsure whether we can service your area, please email us at service@compozure.co.

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2. Use of Platform

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The Platform, and any parts thereof, are protected by copyright laws throughout the world. Subject to this Agreement, Compozure grants you the right to access and use the features and functionality of the Platform, as well as a limited license to use the Platform for your personal, non-commercial purposes.

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Updates and Modifications

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Compozure may from time to time develop patches, bug fixes, updates, upgrades and other modifications to the Platform (“Updates”). These Updates may be automatically implemented without providing any additional notice or receiving any additional consent. Under this Agreement, you consent to these automatic updates. If you do not want such Updates, your exclusive remedy is to terminate your Account. Your continued use of the Platform is your agreement to this Agreement with respect to the Platform, including all updates.

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Certain Restrictions

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The rights granted to you in this Agreement are subject to the following restrictions: (a) you shall not license, sell, rent, lease, transfer, assign, reproduce, distribute, host or otherwise commercially exploit the Platform or any portion of the Platform; (b) you shall not frame or use framing techniques to enclose any trademark, service mark, or logo of Compozure; (c) you shall not use any metatags or other “hidden text” using Compozure’s name, service marks, or trademarks; (d) you shall not modify, translate, adapt, merge, make derivative works of, disassemble, decompile, reverse compile or reverse engineer any part of the Platform; (e) you shall not use any manual or automated software, devices or other processes to “scrape” or download data from the Platform; (f) you shall not access the Platform to build a similar or competitive website, application or service; (g) except as expressly stated herein, no part of the Platform may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means; (h) you shall not remove or destroy any copyright notices or other proprietary markings contained on or in the Platform; (i) you shall not interfere with or attempt to interfere with the proper functioning of the Platform; and (j) you shall not attempt to harm our Platform.

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3. Registration Data

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In registering an account through the Platform (“Account”), you agree to (a) provide true, accurate, current and complete information about yourself as prompted by the registration form (the “Registration Data”); and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. You represent that you are (i) at least eighteen (18) years old; (ii) of legal age to form a binding contract; and (iii) not a person barred from using the Platform under the laws of the United States, your place of residence or any other applicable jurisdiction.

You are responsible for all activities that occur under your Account. You may not share your Account or password with anyone, and you agree to (x) notify Compozure immediately of any unauthorized use of your password or any other breach of security; and (y) exit from your Account at the end of each session.

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4. Fees and Purchase Terms

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Payment Terms for Platform Users

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Platform User agrees to paying a fee for each Booking (“Total Fee”). Upon Booking a Service, Compozure may pre-authorize and charge your Payment Method in an amount deemed appropriate by Compozure to cover the Services for the period to which you have initially ordered such Services, inclusive of, without limitation, estimated grocery cost, sales tax and travel reimbursement.

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Applicable sales tax is added at the point of transaction. Gratuity is included in all service prices. However, if you feel your expert has provided exceptional service and you’d like to show additional appreciation, you’re welcome to provide a tip via Zelle or Venmo to service@compozure.co. Please include your expert’s name and indicate that it’s a tip or gratuity in the note.

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Except as otherwise set forth herein or agreed to by Compozure, all fees paid by Platform Users are non-refundable.

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Travel Fees

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For on-demand (hourly) services, travel is not included in the service price. We charge a travel fee for each service to cover our Service Providers’ travel costs. For subscription services, an expert’s travel time is complimentary, provided you are based in a serviceable location.

Grocery Procurement (Meal Prep)

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Base meal prep plans require you to purchase groceries before your chef’s scheduled visit, using the shopping list provided after you approve the menu. For added convenience, we offer a grocery procurement service for an additional fee:

• $30 per weekly session - if you are comfortable sharing payment access with your chef

• $50 per weekly session - if you prefer Compozure to purchase groceries and handle reimbursement

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For Private Chef Events, your Personal Chef will purchase all necessary groceries and ingredients. Standard grocery costs are included in the event service fee. If premium ingredients are required, your chef will discuss this with you for approval before any additional charges are applied.

 

Late Payment and Automatic Collection Authorization

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By using the Platform and providing a Payment Method, you authorize Compozure to automatically charge your Payment Method for any unpaid balances that become overdue. Specifically:

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1. Payment Due Date: All fees are due within fifteen (15) days of service completion or invoice date, whichever is later.

2. Automatic Collection Authorization: If payment is not received by the due date, you expressly authorize Compozure to automatically charge your stored Payment Method for the full outstanding amount, plus any applicable late fees plus taxes.

3. Late Fees: Overdue accounts may be subject to a late fee of 1.5% of the outstanding balance or $50, whichever is greater, for each month the payment remains overdue.

4. Collections: Compozure reserves the right to suspend or terminate the Account of any Platform User with an outstanding overdue balance, and may refer delinquent accounts to a collections agency or pursue recovery through applicable legal channels.

5. Payment Method Updates: You agree to maintain valid, current payment information and authorize automatic charging until all outstanding balances are satisfied.

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Notice of Automatic Charging: Compozure will provide at least 5 days’ notice via email before executing any automatic charge for overdue payments.

Right to Dispute: You may dispute any automatic charge within 30 days of the charge date by contacting billing@compozure.co.

Payment Method Failure: If automatic charging fails, you remain liable for all outstanding amounts plus applicable late fees.

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Cancellation and Rescheduling Policy

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Our cancellation policy is designed to provide flexibility while respecting our experts’ time and scheduling.

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Session Cancellation (Meal Prep, Interior Design, Home Cleaning, Personal Styling, Personal Assistants & Housekeepers)

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72+ hours before a planned session - Full refund of any service fees paid.

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24–72 hours before a planned session - No full charge, but you will be charged for any preparation work completed prior (e.g., plans developed, materials sourced).

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Within 24 hours of a planned session - The full service fee is retained or charged. No refund will be issued.

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Rescheduling: Rescheduling is free of charge when requested 24 or more hours before your planned session. If you reschedule within 24 hours of your appointment, the full session fee for the blocked time will be charged.

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Private Chef Events (Stricter Policy)

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Due to the extensive preparation involved in event catering, Private Chef Event bookings have a stricter cancellation window:

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72+ hours before your event - Full refund of any service fees paid.

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Within 72 hours of your event - The full service fee is due and/or retained, regardless of the reason for cancellation or rescheduling.

Rescheduling: Any rescheduling requested within 72 hours of your event will result in the full service fee being charged, plus any additional fees incurred for preparation work required for the rescheduled date.

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Subscription Cancellation

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If you have an active subscription with a planned session or service, the session must be cancelled first in accordance with the applicable session cancellation policy above. Once the session has been addressed, your subscription cancellation can be processed.

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72+ hours before your next charge - You will not be charged.

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Within 72 hours of your next charge, or after your charge has been processed - A prorated refund will be issued for any unused portion of the current billing period, calculated based on the number of days remaining after the cancellation date relative to the total billing cycle length, minus a 5% transaction fee. No refund will be issued for any Services already rendered or sessions already completed within the current billing period.

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Example: If your billing cycle is 28 days, you are charged on Day 1, and you cancel on Day 7, you would be refunded for the remaining 21 days (75% of the billing period), minus the 5% transaction fee.

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Billing cadences vary by subscription type and will be disclosed at the time of booking. Your specific billing schedule will be confirmed in your booking confirmation emails.

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Deposit Refund Policy

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Upon booking a service, Compozure will email you to initiate the expert matching process. Your deposit is fully refundable if you notify Compozure prior to your scheduled introduction call. Once the introduction call has been completed, the deposit becomes non-refundable. To request a refund of your booking deposit, please email billing@compozure.co.

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How to Cancel or Reschedule

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To cancel or modify a planned session or upcoming service, you may contact service@compozure.co or speak directly with your expert, who will notify Compozure on your behalf.

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For subscription cancellations, please email billing@compozure.co with the subject line: “Cancel Subscription.”

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Automatic Renewal

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Some Services, including At-Home Weekly Meal Prep and Personal Assistance subscription plans, will continue indefinitely unless you skip or deactivate such Services by following the cancellation processes set forth above.

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Third-Party Payment Method

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Compozure uses a third-party payment processor (the “Payment Processor”) for payment services. The processing of payments will be subject to the terms, conditions, and privacy policies of the Payment Processor in addition to this Agreement. Currently, we use Stripe, Inc. as our Payment Processor. You can access Stripe’s Terms of Service at stripe.com/legal/ssa and their Privacy Policy at stripe.com/privacy.

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Anti-Circumvention

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Platform Users shall not engage Service Providers, and Service Providers shall not solicit Platform Users, outside of the Platform, whether directly or indirectly, for any Services. This restriction applies during the term of this Agreement and for a period of twelve (12) months following the termination or expiration of your Account.

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For purposes of this section, circumvention includes any arrangement made by a third party known to the Platform User - including household members, business partners, or associates - to engage a Service Provider introduced through the Platform outside of the Platform, where the Platform User had knowledge of or materially benefited from such arrangement.

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In the event of a circumvention violation - including any off-platform solicitation by a Service Provider or any attempt by a Platform User (or any third party acting on their behalf or to their benefit) to engage a Service Provider outside of the Platform - Compozure shall have the right to, without notice: (a) immediately terminate the applicable Platform User and/or Service Provider Account(s); and (b) charge the Platform User's payment method on file a liquidated damages fee equal to the greatest of (i) the total fees paid or payable by the Platform User during the six (6) months preceding the circumvention; (ii) the estimated value of six (6) months of the booked or intended Service based on Compozure's standard rates for that Service; or (iii) $2,500. The parties agree that this amount represents a reasonable estimate of Compozure's lost revenue and administrative costs resulting from such circumvention, and not a penalty.

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If you become aware that a Service Provider has solicited you for Services outside of the Platform, you agree to notify Compozure promptly at service@compozure.co.

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You acknowledge and agree that the restrictions in this section are reasonable and necessary to protect Compozure's legitimate business interests, and that a breach would cause irreparable harm for which monetary damages may be inadequate. Compozure shall be entitled to seek injunctive or other equitable relief in addition to any monetary remedies.

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5. Ownership

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You agree that Compozure and its suppliers own all rights, title and interest in the Platform, and all parts thereof. “Compozure” and other related graphics, logos, service marks and trade names used on or in connection with the Platform are the trademarks of Compozure and may not be used without permission in connection with any third-party products or services.

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You agree that submission of any ideas, suggestions, documents, and/or proposals to Compozure through its suggestion, feedback, wiki, forum or similar pages or via email (“Feedback”) is at your own risk and that Compozure has no obligations (including without limitation obligations of confidentiality) with respect to such Feedback. You hereby grant to Compozure a fully paid, royalty-free, perpetual, irrevocable, worldwide, non-exclusive, and fully sublicensable right and license to use, reproduce, perform, display, distribute, adapt, modify, re-format, create derivative works of, and otherwise commercially or non-commercially exploit in any manner, any and all Feedback.

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Media and Photography Policy

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Service Providers may, in the course of providing Services, capture photos, videos, or other media within a Platform User’s home or property (“Home Media”). Service Providers are permitted to share Home Media on personal or professional social media accounts or portfolios, provided that no personally identifiable information about the Platform User - including recognizable faces, visible addresses, or identifying documents — is included without the Platform User’s express prior written consent.

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By using the Platform, you acknowledge and agree that Compozure may repost, reuse, reproduce, or otherwise exploit any Home Media shared by Service Providers in connection with Services booked through the Platform, for any commercial or non-commercial purpose, without compensation to you, unless you have provided written notice to Compozure at service@compozure.co expressly opting out of such use prior to the Service date.

If you do not wish for any media to be captured or shared in connection with your Services, it is your responsibility to communicate this directly to your Service Provider prior to the commencement of Services, and to notify Compozure in writing. Compozure is not liable for any media captured or shared by Service Providers in violation of your instructions.

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6. Disclaimer of Warranties and Conditions

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YOU EXPRESSLY UNDERSTAND AND AGREE THAT TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOUR USE OF THE PLATFORM IS AT YOUR SOLE RISK, AND THE PLATFORM AND THE SERVICES IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS. COMPOZURE PARTIES EXPRESSLY DISCLAIM ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT ARISING FROM USE OF THE PLATFORM.

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COMPOZURE PARTIES MAKE NO WARRANTY, REPRESENTATION OR CONDITION THAT: (1) THE PLATFORM WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS; (2) THE INFORMATION, CONTENT, AND DATA ON THE PLATFORM IS ACCURATE, COMPLETE, OR CURRENT; (3) YOUR USE OF THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE; (4) ANY ERRORS ON THE PLATFORM WILL BE CORRECTED; (5) YOUR USE OF THE PLATFORM WILL NOT EXPOSE YOUR HARDWARE OR NETWORKS TO ADDITIONAL SECURITY RISK; OR (6) THE PLATFORM WILL BE COMPATIBLE WITH YOUR DEVICES.

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Accessibility

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Compozure is committed to making its Platform accessible to individuals with disabilities. If you experience difficulty accessing any portion of the Platform, please contact us at service@compozure.co so we may assist you or provide the information in an alternative format.

For in-home Services, physical accessibility accommodations at the service location are the responsibility of the Platform User. Service Providers are expected to conduct themselves professionally and respectfully with all individuals. Compozure shall not be liable for any inability to complete in-person Services resulting from physical conditions or accessibility limitations at the Platform User’s property.

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7. Limitation of Liability

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TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL COMPOZURE PARTIES BE LIABLE FOR ANY LOSS OF PROFITS OR REVENUE OR FOR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR DAMAGES OR COSTS DUE TO LOSS OF DATA, PRODUCTION, OR USE, BUSINESS INTERRUPTION OR PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, WHETHER OR NOT COMPOZURE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

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UNDER NO CIRCUMSTANCES WILL COMPOZURE PARTIES BE LIABLE TO YOU FOR MORE THAN THE LESSER OF (A) THE TOTAL AMOUNT PAID OR PAYABLE BY COMPOZURE DURING THE ONE-MONTH PERIOD PRIOR TO THE ACT, OMISSION OR OCCURRENCE GIVING RISE TO SUCH LIABILITY; (B) THE REMEDY OR PENALTY IMPOSED BY THE STATUTE UNDER WHICH SUCH CLAIM ARISES; OR (C) ONE HUNDRED DOLLARS ($100).

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8. Liability of Service Provider’s Actions

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For in-home services, Compozure encourages Service Providers to take pride in their work and to respect you, your home and your equipment. While we bring on Service Providers that we hope comply with our standards, Compozure is not to be held liable for anything outside of their control while a Service Provider is in your home. Compozure is not to be held liable if the Service Provider damages, breaks, loses or steals anything in your home.

We encourage our Service Providers to follow standard health and safety practices and allergen protocols. However, Compozure is not to be held liable if they or you choose to ignore common allergen and food safety practices by not storing, defrosting, reheating or using proper sanitation in regards to your meals. If you or anyone chooses to consume food prepared by Service Providers, Compozure and our Service Providers are not to be held liable for any illnesses as a result of consuming the food.

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If a situation arises in which you wish to hold a Service Provider accountable or liable for their actions, please contact them directly to resolve the matter. Compozure will, upon request, provide reasonable assistance in facilitating communication between Platform Users and Service Providers to help resolve such disputes, but shall have no obligation to mediate or adjudicate any such claims.

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9. Liability of Third-Party Platforms

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The Platform may contain partnerships, offers and links to third-party platforms. Compozure is not responsible for any services, actions or offerings under these third-party platforms. As a concierge service, Compozure may suggest and provide these third-party platforms as a convenience to their Platform Users but these third-party platforms and services are not under the control of Compozure.

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10. Indemnification

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You agree to indemnify and hold Compozure, its parents, subsidiaries, affiliates, officers, employees, agents, partners and licensors (collectively, the “Compozure Parties”) harmless from any losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of: (a) your use of, or inability to use, the Platform; (b) your violation of the Agreement; (c) your violation of any rights of another party, including any other Platform Users or Service Providers; and (d) your violation of any applicable laws, rules or regulations.

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11. Termination and Deactivation

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This Agreement will remain in full force and effect until your Account is terminated as provided herein. You may delete your Account at any time for any reason through the settings in your Account on the Platform or by emailing Compozure at service@compozure.co. Compozure may terminate or suspend your Account if (a) you are in breach of the Agreement; (b) if Compozure decides in its sole discretion to stop facilitating the provision of the applicable Services; or (c) for any or no reason, without giving you notice.

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12. Privacy Policy

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Our Privacy Policy explains how we collect and use your personal data. By visiting our site or using any of our Services, you agree to these Terms and acknowledge and agree to the collection, use, and disclosure of your personal data in accordance with our Privacy Policy.

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13. Dispute Resolution & Arbitration

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You agree that any dispute or claim relating in any way to your access or use of the Website, to any products sold or distributed through the Website, or to any aspect of your relationship with Compozure, will be resolved by binding arbitration, rather than in court, except that (a) you may assert claims in small claims court if your claims qualify, so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis; and (b) you or Compozure may seek equitable relief in court for infringement or other misuse of intellectual property rights (such as trademarks, trade dress, domain names, trade secrets, copyrights, and patents).

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Any arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, as amended by this Agreement. The arbitration will take place in New York, New York, or at another mutually agreed location. The arbitrator’s decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction. You may obtain information about the AAA and its rules at www.adr.org.

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IF YOU AGREE TO ARBITRATION WITH COMPOZURE, YOU ARE AGREEING IN ADVANCE THAT YOU WILL NOT PARTICIPATE IN OR SEEK TO RECOVER MONETARY OR OTHER RELIEF IN ANY LAWSUIT FILED AGAINST COMPOZURE ALLEGING CLASS, COLLECTIVE, AND/OR REPRESENTATIVE CLAIMS ON YOUR BEHALF. INSTEAD, BY AGREEING TO ARBITRATION, YOU MAY BRING YOUR CLAIMS AGAINST COMPOZURE IN AN INDIVIDUAL ARBITRATION PROCEEDING.

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14. General Provisions

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This Agreement and any action related thereto will be governed and interpreted by and under the laws of the State of New York, consistent with the Federal Arbitration Act, without giving effect to any principles that provide for the application of the law of another jurisdiction. To the extent the parties are permitted under this Agreement to initiate litigation in a court, both you and Compozure agree that all claims and disputes arising out of or relating to the Agreement will be litigated exclusively in the state or federal courts located in New York, New York.

The Agreement, and your rights and obligations hereunder, may not be assigned, subcontracted, delegated or otherwise transferred by you without Compozure’s prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void.

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Compozure shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargos, acts of civil or military authorities, fire, floods, accidents, strikes or shortages of transportation facilities, fuel, energy, labor or materials.

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If any portion of this Agreement is held invalid or unenforceable, that portion shall be construed in a manner to reflect, as nearly as possible, the original intention of the parties, and the remaining portions shall remain in full force and effect.

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This Agreement is the final, complete and exclusive agreement of the parties with respect to the subject matter hereof and supersedes and merges all prior discussions between the parties with respect to such subject matter.

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Contact Us

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If you have any questions, complaints or claims with respect to the Platform, please contact us at:

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General inquiries: service@compozure.co

Billing inquiries: billing@compozure.co